We want your shopping experience at JoJo Shoes to be an enjoyable one and we do hope you love each and every item you purchase.

Should you however order items that are unsuitable for what ever reason, we will be happy to exchange your product or issue you a store credit. You can email us at mabolarin@myjojos.com if you have any questions.


Items that need to be exchanged should be postmarked no later then 7 calendar days of receiving your items to return address on return label.

  • We DO NOT offer Refunds. You are eligible for an exchange or a store credit if they are returned in their original state unworn and without damage 
  • Returns sent outside the return window day may not be accepted or will incur a 25% deduction.
  • Please include your order invoice and reason for return with the merchandise for tracking purposes
  • Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage.
  • All items purchased at sale price is final sale and not eligible for returns. 
  • If replacement item is not available, a refund will be considered. 
  • Damages must be reported within 1 calendar day of receiving merchandise or cannot be returned on that basis.
  • Returns must be received in original state with all tags and receipt included in packaging.
  • Original shipping is not refundable.
  • Returns are processed within 5-7  business days of receiving your return. We will send you an email confirmation when your return has been received and the Store credit has been issued.
  • Colors and Size may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions.  These situations do not qualify as defects or qualify for refunds.


  • We recommend tracking and insuring and keeping your shipping receipts until your return is processed. Jojo Shoes is not responsible for damaged, missing or packages lost in transit.